Terms & Conditions


all about you is a place for health, rejuvenation and relaxation.


Based on this and our limited lobby area we respectfully request that you be considerate of other clients and our staff. Please leave your cell phones off and schedule your appointments when you are able to be here without children or other family members having to wait for you in our lobby.

Thank you for your understanding of the following policies:


Policy on Children
For insurance reasons, no children are allowed in any service rooms at any time, or left unattended in our lobby. Please make prior arrangements for childcare. 

Cancellation Policy
A 24- hour cancellation notice is required on all services. Those failing to cancel 24-hours in advance or those who do not show up for their appointments will be charged the entire value of the missed service on or before their next appointment. Clients on series or memberships will have the missed appointment deducted from their account. We reserve the right to refuse booking repeat offenders.

Returned Check Fee
Any returned checks are subject to a fee of $25.00, plus the amount of the original check.  


Gratuities for Services
Gratuities are always appreciated, and can be made in cash (preferred) or by a check made out directly to your therapist.

Class Cancellations Due to Inclement Weather
Class cancellations will be posted on our website when possible on our home page and at Facebook.com/aay.spa.   We follow the Ashburnham/ Westminster school district for class cancellations.

Class Cancellations
While every attempt to maintain a consistent class schedule will be made, there is NO guarantee that the schedule will remain the same month to month. Circumstances such as low class attendance and/or teacher availability can contribute to class cancellations. 

Couples Massage
First time couples massage clients must pay in full, when scheduling an appointment, with either a credit card or gift card.

Workshops & Special Programs 
Any Workshops or Special Programs that require payment in advance are non-refundable—due to class size limitations. Thank you for your cooperation. 

Returns 
Returns in general are subject to 10% processing fee. Gift Cards, StudioPasses, and Service Series are NON-REFUNDABLE.

Appointments for Multiple Guests
Appointments booked for 2 or more people require payment in full in advance and 72-Hours cancellation notice.
 

Gift Cards
Gift Card expires 7 years from date of purchase. May be redeemed at all about you for services, merchandise or classes. Purchases will be deducted from the amount of this all about you Gift Card until the value reaches zero. The value of this Gift Card does not represent a deposit or an asset account. Additional value may be added to this Gift Card at all about you. Redeemable for cash when the balance is less than $5 or as otherwise required by law. To check the balance on a Gift Card call or visit all about you. Replacement Gift Cards will only be issued for dollar value remaining on the card at the time you report it as lost or stole. No replacement cards will be issued without original receipt. Gift Cards are not returnable.

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