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Our Policies

all about you is a place for health, rejuvenation and relaxation.

Based on this and our limited lobby area we respectfully request that you be considerate of other clients and our staff. Please leave your cell phones off and schedule your appointments when you are able to be here without children or other family members having to wait for you in our lobby.

Thank you for your understanding of the following policies:


Cancellation Policy

We kindly ask that if you cannot make it to your appointment for any reason you let us know within 24 hours so we can fill that appointment. You may always reply to your text message reminder, call 978.874.6200 and leave a voicemail, or e-mail us at if it is not during business hours.


Those failing to cancel 24 hours in advance or those who do not show up for their appointments will be charged the entire value of the missed service on or before their next appointment. Clients on series or memberships will have the missed appointment deducted from their account. We reserve the right to require prepayment for appointments or refuse booking repeat offenders.


View our Cancellation and Prepayment Policy here.

Policy on Children
For insurance reasons, no children are allowed in any service rooms at any time, or left unattended in our lobby. Please make prior arrangements for childcare. 

Appointments for Multiple Guests

Appointments booked for 2 or more people require payment in full in advance and 72-Hours cancellation notice.

Returned Check Fee
Any returned checks are subject to a fee of $25.00, plus the amount of the original check.  

Gratuities for Services
Gratuities are always appreciated, and can be made in cash (preferred) or by a check made out directly to your therapist. Most therapists also accept Venmo.


Cell Phones

Please silence or turn off cell phones.

Returns in general are subject to 10% processing fee. Gift Cards and Service Series are NON-REFUNDABLE.

Gift Cards
Gift Card expires 7 years from date of purchase. May be redeemed at all about you for services or merchandise. Purchases will be deducted from the amount of this all about you Gift Card until the value reaches zero. The value of this Gift Card does not represent a deposit or an asset account. Additional value may be added to this Gift Card at all about you. Redeemable for cash when the balance is less than $5 or as otherwise required by law. To check the balance on a Gift Card, call or visit all about you. Replacement Gift Cards will only be issued for dollar value remaining on the card at the time you report it as lost or stolen. No replacement cards will be issued without original receipt. Gift Cards are not returnable.

Appointment Time

Please arrive on time for your appointment as a courtesy for the next client. If you are a new client or scheduled for a new service, please arrive at least 10 minutes prior to services for time to fill out necessary paperwork. Our intake paperwork is also available for you on our Forms Page

Payment Types

We accept Master Card, Visa, Discover, American Express, Cash, Personal Check, Flexible Health Savings, as well as all about you gift cards in person. We also have online payment options available.

To Pay for Appointments Online

Type in the value of your service + desired gratuity in the quantity field. 

Gratuity is also accepted as cash, Venmo, or personal check made out directly to your therapist.


  • The only payment methods accepted online are credit/debit cards and PayPal.

  • You will be asked to check out with PayPal but you DO NOT need a PayPal account. On the PayPal checkout page just proceed as a Guest.

  • If your gift card covers part of the service and you are paying the remainder online, type in the gift card number in the "Appointment" details and put the remaining balance in the quantity field.

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